Frequently Asked Questions

FIT GUARD is a comprehensive security guard management platform that provides real-time GPS tracking, digital reporting, time clock management, NFC patrol verification, secure messaging, and panic alerts. It helps security companies modernize their operations and provide better service to clients.

FIT GUARD is designed for security companies of all sizes, from small businesses with a few guards to large enterprises managing hundreds of personnel across multiple locations. It serves administrators, supervisors, guards, and clients.

The FIT GUARD mobile app is available for both iOS and Android smartphones. The web dashboard can be accessed from any modern web browser on desktop or tablet devices.

Yes, an internet connection is required for real-time features. However, the mobile app can store data offline and sync when connection is restored, ensuring no data is lost during connectivity issues.

GPS tracking uses the smartphone's built-in GPS to record guard locations at configurable intervals. Supervisors can view real-time positions on a map, review route history, and set up geofence alerts for specific areas.

FIT GUARD supports various report types including Daily Activity Reports (DAR), Incident Reports, Maintenance Reports, Visitor Logs, Vehicle Inspections, and custom reports. All reports can include photos, videos, GPS coordinates, and digital signatures.

NFC tags are installed at checkpoint locations. Guards scan these tags with their smartphone during patrols. The system records the scan time and location, verifying patrol completion and alerting supervisors to missed checkpoints.

When a guard triggers a panic alert, their GPS location is immediately shared with all supervisors, nearby guards are notified, and audio recording begins automatically. Emergency contacts can also be notified based on your configuration.

Yes, clients can have their own portal access to view reports, track guards (if enabled), and communicate with your team. This provides transparency and builds trust with your clients.

Pricing is customized based on your specific requirements, including the number of guards, locations, and features needed. Contact us at [email protected] for a personalized quote.

We offer personalized demos and pilot programs to help you evaluate the platform. Contact our team to schedule a demo and discuss trial options for your organization.

Setup and onboarding assistance is included with your subscription. Our customer success team will help you configure the platform and train your team at no additional cost.

Yes, you can upgrade or modify your plan as your needs change. Our team will work with you to ensure you have the right features and capacity for your operations.

Typical implementation takes 2-4 weeks, depending on company size and customization requirements. This includes account setup, configuration, training, and a pilot period before full deployment.

Yes, comprehensive training is included for all user roles. We provide administrator training, supervisor training, and guard training materials including video tutorials and documentation.

FIT GUARD can export data in various formats (CSV, PDF) for integration with payroll and other systems. For specific integration requirements, contact our team to discuss options.

We provide ongoing support via email at [email protected]. Our team is available to help with technical issues, questions, and platform optimization.

FIT GUARD uses end-to-end encryption for all data transmission and storage. We follow industry best practices for security and comply with GDPR and other data protection regulations.

Data is stored in secure EU-based data centers with automated backups and redundancy. We maintain strict access controls and audit trails for all data access.

Only authorized users within your organization can access your data based on their assigned roles. FIT GUARD staff access is limited to support purposes only and is logged for audit purposes.

Yes, you can export your data at any time. If you choose to discontinue service, we will provide a complete data export and securely delete your data from our systems upon request.